Rivaly · Support Center
We typically respond within 24 hours on business days. For urgent issues, include "URGENT" in your subject line.
Rivaly is a done-for-you competitor intelligence service. After you sign up, our team manually configures a custom monitoring profile based on an onboarding conversation. Every day you receive a clear report in your inbox detailing price changes, stock events, and competitor moves.
Fill out the free trial form on our main page. Our team will contact you within 24 hours to gather information about your business and set up your profile. No technical work required on your end.
Your daily report includes: price changes across tracked competitors; stock events (out-of-stock alerts and restocks); and new product listings. Weekly reports add trend summaries and strategic context.
Yes. Contact our support team at any time to update your competitor list or product scope. Changes are typically implemented within one business day.
Email contact@phonetastic.com with subject "Cancel Subscription" or "Pause Subscription". We confirm within one (1) business day. No cancellation fees.
Email us at contact@phonetastic.com with your current email and the changes you need. We confirm within one business day.
Yes. All personal information is stored on an encrypted, password-protected device in Canada. For full details, see our Privacy Policy.
If you are not satisfied within the first 7 days of your paid subscription, contact us for a full refund, no questions asked. After 7 days, refunds are reviewed case by case.
If you are contacting us about the Rivaly mobile app, please include in your email:
For account-related issues, include the email address associated with your Rivaly account.